Please note that we do not offer refunds for online orders under normal circumstances.
However, if a delivered product is damaged / defective / not as described, you are eligible for a refund.
We allow a 7-day period (from date of delivery of product) to file a refund request.
PROCEDURE TO FILE A REFUND REQUEST:
To request a refund for your online order, please email us at [email protected] with the following information:
1. Explain in detail the problem with the product
2. Attach photos of the product showing the problem
3. The subject of the Email should be the COMPLAINT_Order ID
4. We will review your request and respond to you (within 7 days) confirming whether your request is approved or not.
5. If approved, we will ask you to send the defective product back to us. Once we receive it, we will process a refund to your original payment method.
6. If not approved, the product will remain with you and no refund shall be issued.
REQUIREMENTS FOR REFUND:
1. Once a refund request is approved, customer will send the product back to our address (given on contact us page) at his/her own cost.
2. The product must be unused, whole and in proper condition with all packaging and parts fully intact.
If you have any queries about any of our policies, please email us at [email protected]